Return Requests Reviewed Clearly
QELVADO™ reviews return-related requests according to the product type, item condition, included components, and timing of the request.
📦 Items submitted for review should generally be:
• Unused and unaltered
• Returned with included parts when possible
• Packed carefully to reduce avoidable damage
• Accompanied by original inserts or packaging when available
Some items may require additional review where they include multiple components, cable accessories, electronic features, or item-specific setup parts.
Before sending an item back, please contact support first so the appropriate next steps can be shared.
📩 Return support:
Shanghai Chuyijian Cultural Media Co., Ltd.